Community Scheme Overview Assessment

Please select from registered property:

What is the annual revenue earned from fees levied to the Community Scheme?

In Rands

What was this fee based on?

Company policy

Rate per unit in Community Scheme

Priced in line with competition

Agreed/negotiated with Trustees/Directors/Estate Management

Priced to get the business

Priced in line with complexity/costs to manage with a profit margin

What amount of time is personally spent per month by your resources on the Community Scheme by:

Junior resources:

No. Hrs

Hourly cost

Total Cost

Middle Management resources:

No. Hrs

Hourly cost

Total Cost

Total Cost Senior/Principal resources:

No. Hrs

Hourly cost

Total Cost

Relative to the time and resources spent on the Community Scheme, is the fee being recovered/paid worth the effort/commensurate with the effort?

How does the management of this scheme compare with other Community Schemes under your management?

What Is the general state of the Community Scheme?

Improving

Staying much the same/static

Deteriorating slowly

Deteriorating rapidly

What amount of effort/focus will be required to improve the overall situation/position of the Community Scheme?

No/very little effort at all

Some focused effort

A fair amount of effort

A large amount of effort

A considerable amount of effort

Does the Community Scheme have the leadership, people and resources to improve its situation/position?

Yes, definitely – well resourced in all areas

Yes to a large degree

Yes to a limited extent

No, not really – has some key deficiencies

No, not at all – deficient in many areas

Do you find that you are performing a number of tasks/taking responsibility for a number of areas in the Community Scheme that are not part of your contracted mandate?

What is the calibre/experience of the staff supporting/managing the Community Scheme?

Very well established/knowledgeable and highly experienced team with back-up

Knowledgeable and experienced with back-up support

Solid and stable resources

Limited resources/with limited back-up support

Very weak/inexperienced/high turnover of resources

Do you believe you are adding value to the Community Scheme?

What is the level of communication with the Community Scheme?

Excellent - multiple channels - very responsive/dedicated contact persons, extensive use of social media interfaces

Very good - clear/concise/effective

Good - responsive

Average - good in some ways/poor in others

Poor - ineffective/non-responsive/minimal use of social media

Very poor/non-existent - erratic interaction

Do you struggle to get the Trustees/Directors/Estate Management of the Community Scheme to accept accountability for the areas that are clearly their responsibility?

What is the current state of your relationship with the Community Scheme/Trustees/Directors/Community Scheme?

How satisfied do you believe the Community Scheme is with the relationship and service rendered by the Managing Agents?

Do you believe the Managing Agents are living up to their reputation in the eyes of the Community Scheme?

Yes, definitely - we are delivering beyond expectations

Yes - we try to exceed expectations

We believe we are delivering as expected

No, not really - we have fallen short in areas

No, definitely not

No, not at all - we have consistently fallen short

How likely is the Community Scheme to change service providers?

What is the level of your visibility/presence in the Community Scheme?ty Scheme/Trustees/Directors/Community Scheme?

If you had a choice, would you like renegotiate or exit the relationship/contract with the Community Scheme?

Is there scope to grow/expand the relationship/increase your fees?

Score